服務易 eService
Local Cancer Support (Direct Billing)
CTF Life Insurance offers 24-hour customer service hotline at +852 2866 8898 (press 3) for professional nursing medical advice regarding suspected or diagnosed cancer. Customers can be referred to appropriate network doctor and schedule appointment. After the consultation, the case manager at the centre can apply for pre-approval on behalf of the customer, CTF Life will arrange for direct payment to the designated cancer centre or hospital. The case manager will follow up with CTF Life regarding treatment cost, ensuring that customer can focus on their treatment without worrying about medical expenses.
- TopMedical
- TopMed Hospitalization Plan
- TopMed Major Medical
- TopMed Major Medical Rider
- Major Medical Rider
- "MediEase" Hospitalization Plan
- "MediEase" Major Medical Rider
- "MediZure" Hospitalization Rider
- "MediZure" Major Medical Rider
- Hospital and Surgical Rider
- HS Rider / HS Rider with MMR
- Prosperous HS Rider / Prosperous HS Rider with MMR
- Prosperous Medical Plan
- Prosperous HB Rider
- TopMed Refundable Hospitalization Plan
- "LifeCare" Medical Account
- "LifeCare" Enhanced Medical Rider
- MediGold Worldwide Medical Insurance Plan
- MediPro Medical Insurance Plan
- Major Medical Protector
- "MediEase" Surgical Benefit Plan
- "MediEase" Top Up Medical Plan
- "MediCare" Medical Insurance Plan
- MediGold Plus Insurance Plan
- "WiseCare" Medical Insurance Plan
- "TopCare" Medical Insurance Plan
- "BetterCare" Medical Insurance Plan
- "MediSave" Medical Account
- "MediSave" Major Medical Rider
- "TargetCare" Cancer Plan/Rider
- "FlexiCare" Medical Insurance Plan
- MediChamp Insurance Plan
- "ChampCare" Medical Insurance Plan
- If you suspect you have cancer or are in the early stages of cancer, please call the 24-hour hotline at (852) 2866 8898 and press 3.
- Request cancer support services from the customer service representative; customers can choose to provide information (including medical and laboratory reports, etc.) to facilitate referrals to network doctors.
- The customer service representative will provide the customer with a list of network oncologists to choose from and arrange a case manager to follow up.
- After selecting a doctor, the case manager will schedule a consultation for the customer. If cancer treatment is needed, the network doctor will provide a pre-approval service application after the consultation. If approved, CTF Life will directly contact the designated cancer centre or hospital to follow up on future cancer treatment costs.
If you have any questions, please contact our 24-hour customer service hotline at +852 2866 8898 (press 3).
Notes:
click here for the terms of service
This service is provided by a third-party service provider and is not part of the insurance policy coverage. Chow Tai Fook Life Insurance Company Limited ("CTF Life") makes no representations, warranties, or commitments regarding the quality of the services provided, nor will it assume any liability for the services provided by such organizations. This service does not require additional premiums. CTF Life reserves the right to replace such service providers, review, adjust, or change the details, terms, and conditions of the services from time to time, and to terminate and/or suspend this service at any time.