Beware of scams! Please do not provide any bank, credit card, investment, insurance, MPF account or other important personal information like your login ID and password via phone numbers or hyperlinks embedded in suspicious messages purporting to be from CTF Life.

We would like to take this opportunity to remind customers that we will only send SMS using Registered SMS Sender ID with prefix #CTFLife. If there any doubts regarding the legitimacy of the messages received or the sender, please contact CTF Life Hotline (852) 2866 8898. If you suspect you have been scammed, please report to the police or call the Anti-Scam Helpline of Anti-Deception Coordination Centre on 18222 immediately.

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Pre-authorization and Direct Billing Service

List of Medical Centres for Pre-authorization and Direct Billing


CTF Life Insurance has built a high-quality specialist network. Network doctors and medical facilities will arrange pre-authorization and direct billing service applications for customers, so there is no need for customers to go through claims procedures.

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Usage Guidelines

We may update and change the list of medical institutions from time to time. For the most updated information of individual medical institutions, please visit their official website.