服務易 eService
Frequently Asked Questions
Can I cancel a premium holiday that has already taken effect?
Customers can cancel premium holiday and resume premium payment by submitting the designated form, Direct Debit Authorization / Credit Card Direct Debit Authorization and pay renewal premium(s).
You can pass the completed forms to our Life Planner or insurance intermediary or mail to 7/F NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon. For details, please contact our Life Planner or insurance intermediary.
Can the renewal premium be paid in advance?
Customers can apply to pay their renewal premium in advance by submitting the designated form. Premium deposit will settle upcoming due premium.
You can pass the completed forms to our Life Planner or insurance intermediary or mail to 7/F NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon. For details, please contact our Life Planner or insurance intermediary.
Can the policy currency be changed from USD to RMB?
Customers of designated products can apply for conversion of policy currency starting from designated policy anniversary. For details, please contact our Life Planner or insurance intermediary.
What are the methods for paying premium?
Please visit Premium Payment Methods under Support in our website www.ctflife.com.hk.
How do we know the premium amount?
Please check policy status and premium amount on our customer app “CTF Life”. To download, please visit Download under Support in our website www.ctflife.com.hk.
How do we change the insured?
Designated products can change the insured. For details, please contact our Life Planner or insurance intermediary.
How do mainlanders download customer app "CTF Life" through WeChat?
Customer is required to follow our Official WeChat Account "周大福人壽 CTF Life", then tab the "周大福人壽 APP" button on the menu bar to access the App. To download customer app “CTF Life”, please visit Download under Support in our website www.ctflife.com.hk.
What is the bank account of Chow Tai Fook Life Insurance Company Limited?
Please visit Premium Payment Methods under Support in our website www.ctflife.com.hk.
When will K Dollars be distributed?
Eligible policyholders will receive email or SMS notification approximately 1 month after the cooling-off period. Customers must complete a form to select redemption method within deadline. Failure to submit on time will result in the cancellation of the reward eligibility without further notice or possibility of appeal. For details, please contact our Life Planner or insurance intermediary.
How can I apply for Mainland China Escort Service?
Please contact 24-hour hotline at 2866 8898 (press 3).