There will be special arrangements for the office hours of the Customer Service Centers and Customer Service Hotline on the following dates.
Date: Monday, October 6 (Mid-Autumn Festival)
Office hours: 9 a.m. to 3 p.m.

SMS Delivery to Customers Located Outside of Hong Kong
Please be informed that due to network issues, some of our customers located outside of Hong Kong are unable to receive our SMS notifications as usual. We are actively working on a solution and will resolve the incident as soon as possible.
We apologise for any inconvenience caused, thank you for your understanding and patience.
Value Added Service

Value Added Service

Mainland China Cancer Support (Direct Billing)

Chow Tai Fook Life Insurance has partnered with Hong Kong's largest oncology medical group and a top-tier hospital in mainland China (Zhongshan Chen Xinghai Hospital International Medical Center (IMC)) to provide personalized cancer treatment management services. This includes cross-border cancer treatment and dedicated case management services, offering convenience for customers living in mainland China and those frequently traveling between the two regions. Customers can access high-quality medical services from both Western and Chinese medicine, along with our direct payment and pre-approval arrangements, allowing them to focus on their treatment with peace of mind.

Customers can also enjoy a cross-disciplinary remote video consultation service, featuring doctors from both Zhongshan Chen Xinghai Hospital and the Hong Kong Comprehensive Oncology Center, providing flexible options for cross-border medical care and maximizing diagnostic benefits.

click here to view cancer centre and hospital in mainland Mainland China

click here for the latest news

  • TopMedical
  • TopMed Hospitalization Plan
  • TopMed Major Medical
  • TopMed Major Medical Rider
  • Major Medical Rider
  • "MediEase" Hospitalization Plan
  • "MediEase" Major Medical Rider
  • "MediZure" Hospitalization Rider
  • "MediZure" Major Medical Rider
  • Hospital and Surgical Rider
  • HS Rider / HS Rider with MMR
  • Prosperous HS Rider / Prosperous HS Rider with MMR
  • Prosperous Medical Plan
  • Prosperous HB Rider
  • TopMed Refundable Hospitalization Plan
  • "LifeCare" Medical Account
  • "LifeCare" Enhanced Medical Rider
  • MediGold Worldwide Medical Insurance Plan
  • MediPro Medical Insurance Plan
  • Major Medical Protector
  • "MediEase" Surgical Benefit Plan
  • "MediEase" Top Up Medical Plan
  • "MediCare" Medical Insurance Plan
  • MediGold Plus Insurance Plan
  • "WiseCare" Medical Insurance Plan
  • "TopCare" Medical Insurance Plan
  • "BetterCare" Medical Insurance Plan
  • "MediSave" Medical Account
  • "MediSave" Major Medical Rider
  • "TargetCare" Cancer Plan/Rider
  • "FlexiCare" Medical Insurance Plan
  • MediChamp Insurance Plan
  • "ChampCare" Medical Insurance Plan

  • Customers can directly contact Zhongshan Chen Xinghai Hospital International Medical Center (IMC):
    • Hotline: 0760-22288128
    • Address: 3rd Floor, Outpatient Department, No. 18 Zhu Yuan Road, Xiaolan, Zhongshan City
  • Upon arriving at the clinic, log in to "CTF Life" mobile app > "My" > download the "Medical Card" to present to the clinic nurse for registration and identity verification.
  • Chen Xinghai Hospital will arrange for the application of pre-approval and direct payment services for the customer.
  • Customers do not need to make any payments for the approved amount.

Cancer Treatment Case Management and Pre-Approval (Mainland China)

Call Zhongshan Chen Xinghai Hospital International Medical Center (IMC) hotline at 0760-22288128

This service is provided by a third-party service provider and is not part of the insurance policy coverage. Chow Tai Fook Life Insurance Company Limited ("CTF Life") makes no representations, warranties, or commitments regarding the quality of the services provided, nor will it assume any liability for the services provided by such organizations. This service does not require additional premiums. CTF Life reserves the right to replace such service providers, review, adjust, or change the details, terms, and conditions of the services from time to time, and to terminate and/or suspend this service at any time.