The service hours of the Customer Service Centre and the Customer Service Hotline will have special arrangements on the following dates
Date: 24 December 2025 (Christmas Eve) & 31 December 2025 (New Year’s Eve)
Service hours: 9 am to 1 pm
The Cashier Office at the Customer Service Centre will have extended hours on the following date
Date: 27 December 2025 (Saturday)
Service hours: 9 am to 6 pm
If you have any inquiries, please contact our Customer Service Hotline on 2866 8898
Premium Payment

Premium Payment

Important Notes

  • Only applicable to paying premiums for non-saving medical, personal accident and term life protection.
  • Not applicable to payment for single premium/lump sum investment.
  • The cardholder must settle the payment in person at our Cashier Office. When settling the payment, please present the card and input card pin code at the same time. Also, please show proof of identity and the bank/merchant copy for confirmation.
  • The cardholder must be the policyholder or the insured. If the cardholder is an immediate family member of the policyholder, they must provide proof of relationship or submit a "Large Amount / Third Party Payment Declaration Form".
  • According to File no. 19 of The People's Bank of China, the upper limit for each transaction of a China Union Pay Card is HKD38,000.
  • China Union Pay Cards collect service charges. Such charges will be borne by the Consultant.