CTF Life is deeply concerned about the fire at Wang Fuk Court in Tai Po and extends its heartfelt condolences to the victims, their families, and everyone affected by this incident.
We are deeply saddened by this event and wish all those injured a full and speedy recovery.
To support our customers during this difficult time, we have activated our 24-hour emergency hotline at +852 2866 8898 for claims assistance and insurance inquiries.
Our team stands ready to support our customers in every way we can.
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Important Notes

  • The service charge of Telegraphic Transfer is borne by the policyholder.
  • Policyholders need to indicate the Policy Number, Payor Name and Premium Amount on the Telegraphic Transfer form and submit transfer payment proof to us to complete the payment process.
  • If you submit a copy of the payment slip, the payment will be processed within 7 working days from the date of transfer. If the policyholder fails to provide the bank deposit slip, the policyholder must provide a written statement and proof of transfer payment transaction (such as bank passbook, monthly statement, etc.) for verification. In any case, our company We all reserve the right to request proof of payment/or identification of the payer.
  • Renminbi (CNY) Account is only available for policies denominated in Renminbi (CNY).
  • The grace period for premium settlement is 31 days after the premium due date. Renewal premiums should be settled within the grace period.
  • Acting in your best interests, we only accept payments from the policyholder's or the insured's account. Unless under specific conditions, payments made by a third-party or any other accounts are NOT accepted. For more information, please contact your consultant or call our Customer Service Hotline at (852) 2866 8898.