Medical Info Centre

Important Notice:

As required by regulatory guidance issued by the Insurance Authority, certain insurance product names have been updated to include the word “insurance” and more clearly reflect its nature as an insurance product. This is a naming change only and does not affect the benefits, terms and conditions, or coverage of the policies.

Beware of scams! Please do not provide any bank, credit card, investment, insurance, MPF account or other important personal information like your login ID and password via phone numbers or hyperlinks embedded in suspicious messages purporting to be from CTF Life.

We would like to take this opportunity to remind customers that we will only send SMS using Registered SMS Sender ID with prefix #CTFLife. If there any doubts regarding the legitimacy of the messages received or the sender, please contact CTF Life Hotline (852) 2866 8898. If you suspect you have been scammed, please report to the police or call the Anti-Scam Helpline of Anti-Deception Coordination Centre on 18222 immediately.

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Policy Owner CTF Life Planner Intermediaries CIRCLE Member

Leveraging the financial strength and strategic investments of Chow Tai Fook Group’s ecosystem, CTF Life is committed to providing personalised planning solutions, lifelong protection and diverse lifestyle experiences to customers and their loved ones throughout the life journey of “Wellbeing, Growth, Health and Wealth”, while continuously creating value beyond insurance.

As at 30 June 2026, CTF Life’s solvency ratio under the Hong Kong Risk Based Capital basis regime stood at 285%, significantly exceeding the minimum regulatory requirement of 100%.

Medical Info Centre

Medical Info

	2025 Key Claims Statistics CTF Life is committed to providing customers with the most comprehensive health support through innovative products and services, as well as efficient claims processing and attentive customer service.
	Medical Premium Adjustment - FAQ Frequently asked questions about the medical premium adjustment

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Medical Value-Added Service Overview
Learn more about the Medical Value-Added Service available for different categories of eligible plans

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Medical Info Centre